Legal Notice & Privacy Policy

Legal Notice

SRL Camping and Gîtes

Rue du Monty n°5

B-6820 Florenville

Phone: +32/495 54 32 31

Company number: BE 0860 305 074

Bank account: Belfius: BE61 0682 3558 2917 or BE59 0882 5020 4926 Bic: GKCCBEBB

  

General conditions of use of the website and the services offered

• These conditions apply to the use of all websites and mobile sites as well as the elements and applications thereof, created or owned by Srl Camping et Gîtes. The term user refers to any person who accesses the Sites.

• SRL Camping et Gîtes reserves the right to partially or totally adapt the Terms of Use at any time, without prior warning.

• By using the Sites, the User fully and unconditionally accepts the Conditions applicable therein and undertakes to comply with them. Otherwise, he is required to refrain from any use of the Sites / applications and or elements thereof.

• In the event of non-compliance with the Conditions, Srl Camping et Gîtes reserves the right to refuse access to the Sites without any compensation.

  Trademarks and trade names

• The names, logos, photos and other signs used on these Sites (in particular the logos, photos and names of Camping and Gîtes Srl) are legally protected trademarks and/or trade names and properties of Camping and Gîtes Srl.

• Any use of these or similar signs is strictly prohibited without the prior written authorization of Srl Camping et Gîtes.

Responsibility

• Srl Camping and Gîtes does not guarantee the accuracy, sufficiency or completeness of the information appearing on the Sites. The information available on the Sites, in particular that relating to the products and services offered for sale as well as the prices, is subject to change without prior notice. The Srl Camping et Gîtes takes the greatest care in the maintenance of the site. If the User should nevertheless find inaccurate or obsolete information, he is urged to report it;

• Srl Camping et Gîtes declines all responsibility for any damage resulting from the use made of the sites, the security of the sites. This provision also applies to computer viruses, errors or fraud. In addition, the user of the site agrees to access the site using recent equipment, not containing viruses and with an updated latest generation browser.

Copyright

• Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, except with the prior written authorization of: Srl Camping et Gîtes._cc781905-5cde-3194-bb3b -136bad5cf58d_ Srl Camping et Gîtes is the owner of the intellectual property rights or holds the rights of use on its sites, in particular the texts, images, graphics, logo… (except texts and images with mention of ownership)

• Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.

Respect for privacy and processing of personal data

• Srl Camping and Gîtes and the User undertake to comply with the regulations in force applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 04/27/ 2016 (GDPR).

• In accordance with the provisions of articles 38 and following of law 78-17 of January 6, 1978 relating to data processing, files and freedoms, all users have a right of access, rectification and opposition to personal data. concerning him, by making his written and signed request, accompanied by a copy of the identity document with signature of the holder of the document, specifying the address to which the answer must be sent.

• No personal information of the user of SRL Camping et Gîtes is published without the knowledge of the user, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the assumption of the takeover of Srl Camping et Gîtes and its rights would allow the transmission of said information to the prospective purchaser who would in turn be bound by the same obligation to store and modify data vis-à-vis the user of the sites of the Srl Camping and Gîtes

• In any event, Srl Camping et Gîtes only collects personal information relating to the user for the purpose of certain services offered by the Srl Camping et Gîtes sites. The user provides this information with full knowledge of the facts, in particular when he enters it himself.

• The aforementioned personal data will be processed in accordance with the provisions of the general data protection regulations and will only be transmitted, except with the User's other consent, to subcontractors, recipients and/or third parties insofar as necessary. within the framework of the aforementioned purposes for said processing. Personal data is kept and processed for a period necessary depending on the purposes of the processing and the relationship (contractual or not).

• User data will, in any case, be removed from our systems after a period of 7 years or in the event of a contract, after a period of 7 years following the end of the latter, except with regard to personal data. personal that we are required to keep for longer on the basis of specific legislation or in the event of an ongoing legal dispute for which the personal data is necessary.  

• By the agreement he gives when entering or communicating his personal data or by voluntarily continuing to browse the Sites or when concluding a contract with Srl Camping et Gîtes, the User consents, in addition to the processing defined above, to the collection and use of his personal data in the manner defined below.

Hyperlinks

• The Site may include links to other websites. Insofar as Srl Camping et Gîtes cannot control these sites, it cannot be held responsible for the provision of these sites. It cannot bear any responsibility for the content, advertising, products, services or any other material available on or from these sites. Furthermore, Srl Camping et Gîtes cannot be held responsible for any proven or alleged damage or loss resulting from or in connection with the use or the fact of having trusted the content, goods or services available on these sites. 

Cookies

• Browsing on the Srl Camping et Gîtes sites is likely to cause the installation of cookie(s) on the user's computer. A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a computer on a site. The data thus obtained are intended to facilitate subsequent navigation on the site, and are also intended to allow various measures of attendance.

• Refusal to install a cookie may make it impossible to access certain services. However, the user can configure his computer to block cookies.

Jurisdiction and applicable law

• Belgian law applies to the Sites and the courts of the judicial district of the registered office of Srl Camping et Gîtes have sole jurisdiction in the event of disputes resulting from the use of the Sites.

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General Terms and Conditions of Reservation

Article 1 - Purpose 

• The purpose of these general conditions is to define the rights and obligations of the parties in the context of the hire of canoes and kayaks by the Hirer to any person with the legal capacity to contract, whether a consumer or a professional within the meaning of the Consumer Code. Hereinafter referred to as "the Customer".

Article 2 - Content and scope of application

• These general terms and conditions of sale apply ipso jure to all services sold or offered for sale by the Hirer.
  They apply to sales made through all distribution and marketing channels.Any order or purchase implies unreserved acceptance of these general terms and conditions of sale, which prevail over all other conditions, with the exception of those expressly accepted by the Hirer and appearing on the booking contract.

• The Customer declares that he/she has read these general terms and conditions of sale and has accepted them before making the reservation and concluding the contract.

Article 3 - Price

• The rental price is quoted in euros, inclusive of all taxes, per boat or per person.

Article 4 - Use of the Rental Equipment

• The rental confirmation transfers custody of the rented Equipment to the Customer for the duration of the rental period. The rental period begins when the Rental Firm hands over the Rental Goods and ends when the Customer returns the Rental Goods to the Rental Firm in accordance with the contract.

• The Customer undertakes to take good care of the Rental Goods and to return them in the same condition as when they were handed over by the Hirer.

• In the event of damage to or loss of the Equipment, the Customer undertakes to reimburse all damages.

Article 5 - Reservations

• The booking procedures are as follows:

- Online sales: The Customer selects the service(s) that interest(s) him/her and places it/them in his/her basket. He/she then confirms his/her wish to book, accepts these GTC and makes the payment online. The Customer receives a booking confirmation email.

- Counter sales: The Customer goes to the booking desk and tells the Hirer which services they wish to purchase. The Customer implicitly acknowledges having read and accepted these GTC.

- Distance selling: The Customer may book by email. The Customer shall indicate to the Hirer the service(s) chosen, the date(s) of the service(s) and the number of participants. A booking deposit will then be requested on account BE59 0882 5020 4926 in the name of SRL Camping et Gîtes. By making this payment, the Customer acknowledges having read and accepted these GTC. The balance of the booking must be paid on site on the day of the activity. In the event of a reservation (by any channel) by a Group, the definitive number of participants must be communicated to the Hirer no later than 3 days before the start of the Activity.

Article 6 - No right of withdrawal

• Article L. 221-28 of the Consumer Code states that the right of withdrawal may not be exercised for bookings for accommodation services, other than residential accommodation, goods transport services, car hire, catering or leisure activities that must be provided on a specific date or during a specific period. Article L. 221-2 of the Consumer Code also excludes this option for passenger transport and tourist packages.

• The Hirer avails himself of this absence of right of withdrawal and indicates that for all services falling within the scope of Article L. 221-28 or L. 221-2 of the Consumer Code, the Customer will not have any right of withdrawal.

Article 7 - Modification of the booking by the Customer

• Any service that is shortened, modified, partially consumed or not consumed due to the Customer's fault, or started late due to the Customer's fault, will not entitle the Customer to any reimbursement.

• Any modification must be expressly accepted in writing by the Hirer. Any modification may be subject to an additional charge, which will be announced to the Customer before the modification is made.

• In the event of a reservation by a Group, if the number of Group members is less than the number forecast when the number of participants was confirmed, the full price of the Group initially forecast will still apply (100%). In the event of the Group arriving in greater numbers, the Hirer has the right to refuse to accept participants who were not expected.

Article 8. Cancellation of the booking by the Hirer

• The Hirer has the right to cancel the booking at any time before the start of the service. The Client will be offered a postponement or a credit note. In the event of refusal, the Client will be reimbursed.

• The Customer may not claim any additional compensation if the cancellation is due to the impossibility of carrying out the service in optimum safety conditions (adverse weather conditions, for example) or in the event of force majeure. 

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Internal regulations for all users 

The Customer accepts and undertakes to comply with the house rules for himself and for all participants for whom he is booking:

• A lifejacket is made available to each customer and it is compulsory for children under one metre to wear one, free of charge on request.

• Dangerous manoeuvres such as deliberate collisions between kayaks and canoes are strictly forbidden. Any damage will be invoiced at cost price.

• It is strictly forbidden to light fires.

• It is forbidden to dispose of rubbish, refuse or waste of any kind other than in the bins or containers provided for this purpose.

• The operation of radios, pick-ups and other sound equipment must not disturb the neighbourhood.

• It is forbidden to disturb the peace and quiet of the areas crossed and to harm the local fauna or flora.

• It is strictly forbidden to disembark outside authorised areas. (blue sign)

• Unauthorised camping is strictly forbidden.

• It is forbidden to uproot or destroy vegetation.

• Avoid approaching riverbanks or hitting them.

• Avoid scraping gravel pits.Respect fishermen and stay away from them.

• Respect the peace and quiet of the area - you are in a Natura 2000 zone where this is protected.

• The Customer who has made the reservation will be solely responsible and undertakes to ensure that the participants making up the crew have the physical and mental prerequisites necessary for the practice of the canoe-kayak activity.

• The Client and the participants undertake to comply with the safety and navigation instructions given to them by the Hirer's team during the safety briefing before the start of the service.

• The Hirer and the participants also undertake not to take part in the services under the influence of alcohol or drugs or any other substance that may impair their judgement. The Hirer reserves the right to refuse any person who does not comply with the instructions and who could jeopardise their safety or that of others. This refusal will not give rise to any reimbursement by the Hirer.

• The Hirer also reserves the right to exclude during the course of the activity any participant whose behaviour is likely to disrupt the smooth running of the activity or to compromise the safety or peace of mind of other participants. In this case, the customer or participant will not be entitled to any refund or compensation.

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